I’d noticed that many of the files in my Dropbox aren’t syncing lately–and with file sync being the central and defining feature of Dropbox’s service, I found the situation to be…suboptimal. That being the case, I filed a support ticket. Three days later, I received the following non-response from some Python script running on a
cron schedule on some forgotten server:
It takes giant balls to respond to one of your users like this. Why would anybody want to give money to a company with this much disdain for the people it purports to serve? Combine this with a growing distrust of pretty much all online service providers, and I kind of have to start thinking about jumping ship–and telling everybody I know to do the same.