I make films. I'm also a nerd.

Dropbox Doesn’t Care About Its Own Product

I’d noticed that many of the files in my Dropbox aren’t syncing lately–and with file sync being the central and defining feature of Dropbox’s service, I found the situation to be…suboptimal. That being the case, I filed a support ticket. Three days later, I received the following non-response from some Python script running on a cron schedule on some forgotten server:

Dropbox's idea of support.

It takes giant balls to respond to one of your users like this. Why would anybody want to give money to a company with this much disdain for the people it purports to serve? Combine this with a growing distrust of pretty much all online service providers, and I kind of have to start thinking about jumping ship–and telling everybody I know to do the same.